Arblaster & Clarke Wine Tours Booking Conditions

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Arblaster & Clarke Wine Tours Booking Conditions 

These booking conditions have been prepared by MB Law for the exclusive use of Arblaster & Clarke Wine Tours Ltd. Any reproduction by other organisations either in part or in full or in paraphrase is expressly forbidden.

Copyright Arblaster & Clarke Wine Tours and MB Law.

These conditions, together with the relevant brochure description, itinerary, website and the further information pages in the booking form/information leaflet form the basis of your contract with Arblaster & Clarke Wine Tours Limited registered in England number 2966601. In these conditions “we”, “us” and/or “our” means Arblaster & Clarke Wine Tours Ltd. “You” and “your” means the person who makes the booking and everyone named on the booking form (or any of them as the context requires) including anyone added or substituted subsequently. For Private Group Tours and Corporate Hospitality Tours there are additional conditions particularly with reference to cancellation and the effect of party size on the price. These will be made available to you before you book your private tour arrangements. These conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated.

1) CONTRACT

1a) To make a booking you must provide credit/debit card details by phone or fax or complete and sign the booking form and send it to us with the correct deposit or full payment as applicable (see “How to Book”). Subject to availability and receipt of all applicable payments we will confirm your holiday by issuing a confirmation invoice. You must notify us within 14 days of the date specified on your confirmation invoice if it does not confirm accurately your reservation, as it may not be possible to make changes later. As verbal descriptions, agreements, requests and alterations can be misunderstood and are hard to confirm or clarify subsequently, you should always obtain confirmation of these in writing from us.

1b) Law & Jurisdiction: A binding contract between you and us comes into existence (1) for telephone bookings when you have given us your credit/debit card details and we have verbally confirmed the booking to you over the telephone and (2) for all other bookings when we dispatch our confirmation invoice to the party leader. English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description that arises between us (“claim”) except as set out below.

We also agree that any claim (and whether or not involving injury) must be dealt with under the AITO Dispute Settlement Scheme (if the Scheme is available for the claim in question) or by the courts of England and Wales only, unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may chose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

2) THE HOLIDAY PRICE

Please check the price of your chosen holiday at the time of booking as sometimes changes and errors can occur. We reserve the right to increase / decrease and correct errors in advertised prices and make changes to and correct errors in services or other particulars contained in our brochure/website at any time before your holiday is confirmed. We will advise you of any change/error of which we are aware and of the then applicable price or other changes at the time of booking. 

Please note: On tours that include flights or trains, we release our seat allocations back to the carriers we use at 70 days before the departure date of the relevant tours. After this time, we may still be able to book this travel element for you but we may only be able to secure this at a price higher than that which would have been payable prior to our contractual release date. This means that the price payable for these tours may be higher than that advertised in our brochure. You are of course free to secure your own flight/train arrangements and purchase the non-flight/train elements of the tour from us. 

2a) Our price guarantee: The price of your chosen holiday will be as confirmed at the time of booking, then subject to the correction of errors, we will not increase your holiday price. In the event that a holiday price is reduced after you have booked, you will receive an invoice or a refund for the lower amount.

3) AMENDMENTS BY YOU

3a) We will try to comply with any requests for alterations to the booking but please note alterations cannot be guaranteed. Where they can be made, we will charge an amendment fee of up to £50 per person together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. 

For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason and will levy 100% cancellation charges in respect of the original booking where these are made, these charges are likely to be the full cost of the flight(s) at the then applicable price, which may be higher than the original price paid. The party leader must submit requests for amendments in writing.

3b) TRANSFERS: You may change your booking up to 7 days before departure by transferring it or your place on the booking to another person of your choosing if you are unavoidably prevented from travelling, and the person to whom you wish to transfer the holiday meets all conditions which may apply to it. The right to transfer is subject to a payment of an administration fee of £50 per person, and all costs incurred in making the transfer (see 3a).

4) ALTERATION AND CANCELLATION BY US 

Our tours have been carefully arranged, and the descriptions in our brochure/on our website and on the itineraries are accurate to the best of our knowledge at the time of publication. Occasionally, we have to make changes to and correct errors in our brochure, website and marketing materials, both before and after bookings have been confirmed, and cancel confirmed bookings and we must reserve the right to do so. Our holidays require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular holiday has not been received, we are entitled to cancel it or go ahead at our own discretion. We will notify you of cancellation for this reason no later than 70 days before departure or 85 days for cruises.

Most changes are minor. Sometimes we may have to make a significant change. A “significant change” is likely to include the following changes when made before departure: a change of UK departure point to one which is significantly more inconvenient for you (but not between Gatwick, Heathrow, London City or Stansted airports nor between Dover ferry and Folkestone Le Shuttle); a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of scheduled departure / return time by more than 16 hours or where the tour is no longer based in the general wine region advertised for a major part of the tour duration. A change of accommodation location to another within the same general wine region will not be a significant change.

Where we have to make a “significant change” or cancel, we will inform you as soon as possible. If there is time to do so before departure we will offer you the choice of one of the following options; a) accepting the change; or b) purchasing an alternative holiday from us, of a similar standard and comparable to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard (if available) for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other available holidays. You must pay the applicable price of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper; or c) cancelling your booking and receiving a full refund of all monies paid to us. 

If we have to make a significant change or cancel we will, if appropriate pay a reasonable amount of compensation taking into account the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached (see above). 

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is not a significant one.

In the unlikely event that we become unable to provide a significant proportion of the services you have booked after departure, we will make alternative arrangements in respect of those services for you at no extra charge, or if this is impossible or you do not accept these alternative arrangements for good reason, we will provide you with transport back to your place of departure (or the place where your arrangements with us commenced if these did not include transport) as soon as reasonably practical and a pro-rata refund of the cost of the remainder of the arrangements you booked with us. In addition, if appropriate, we will pay you compensation as specified above except where we were unable to provide the services as a result of force majeure (see below). The cancellation, curtailment or change of any specific winery or performance which you were due to attend during your tour will not constitute the non provision of a significant proportion of the contracted services.

We regret we cannot accept any booking which is specified to be conditional on the fulfilment of a particular request/requirement/element such as a visit to a particular wine estate, the presence of a particular person or other specific arrangements being provided. This is the case even where we have mentioned in the trip publicity that a particular estate or other tour element is to be included.

Appointments at wine estates and other arrangements are made up to 18 months in advance and sometimes changes are desirable or unavoidable due to, but not limited to, changes in ownership, closure, building works, downgrading of wines or facilities or changes in policies to do with visits or the absence of the relevant people from the estate due to other business or personal commitments. Where changes are made you will be notified with the final itinerary where known or on tour if the change occurs later than the final itinerary stage. Where such changes occur we will use our discretion in providing a suitable alternative arrangement. Failure to visit a particular wine estate will not be a significant change, nor a reason for you to cancel.

Force Majeure: In these booking conditions “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, epidemics / pandemics, volcanic eruption, airport, port or airspace closures, restrictions or congestion, flight restrictions imposed by any regulatory authority or other third party, technical problems with transport, adverse weather conditions, fire, the inability of any Wine Guide or Tour Manager to participate in any tour and all similar events outside our/the supplier’s control.

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation (including expenses) where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”.

For the avoidance of doubt we will not be liable to pay you any additional travel or other costs, expenses or losses which you incur as a result of any change or cancellation by us (for example relating to connecting flights or other travel arrangements not made through us).If you are making your own travel arrangements please check with us that the tour is guaranteed to go ahead before you incur costs.

5) CANCELLATION BY YOU:

Cancellations must be notified to us in writing by the party leader.  As we incur costs from the time we confirm your booking the cancellation charges shown below will apply based on the date we receive your written notification. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges (which are non refundable) and any additional travel arrangements etc as referred to below.

Cancellation charges are: Non-Cruises Cruises/River
85 days or more before departure loss of deposit loss of deposit
84 – 71 days before departure loss of deposit – 75%
43 – 70 days before departure – 50% – 90%
29 – 42 days before departure – 75% – 100%
15 – 28 days before departure – 90% – 100%
0 – 14 days before departure – 100%​ – 100%

All additional travel arrangements and other extras, upgrades and tickets purchased and paid for at time of booking are 100% non refundable. Insurance claims must be made direct to your insurance company, but as soon as we receive written confirmation of the cancellation we will provide a cancellation invoice to enable you to make your claim.

6) DELAY AND DENIED BOARDING

It is the responsibility of the carrier to make appropriate arrangements in the case of serious delay. However, where this is not forthcoming, we will make all reasonable efforts to assist.  All costs incurred must either be paid for by the carrier where appropriate, or directly by you at the time, and then reclaimed from your travel insurance or the carrier.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 – the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you.

7) PASSPORTS AND VISAS

A valid passport is necessary for all British Citizens for the holidays we offer. The following information applies to British citizens who hold or are eligible to apply for a British passport in the UK. If you need to renew your passport, it is advisable to do so at the very least 4 weeks before departure, though you can do this up to 9 months before with the additional time being added to the new passport. Forms are available at main Post Offices or direct from the Passport Service. If you do not yet have a passport, it is recommended that you apply for one at least 7 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and now asks you to attend an interview in order to do this. For further information, visit the passport section of www.gov.uk.

Any information on passport, visa or other travel requirements, which is shown in our brochure or website, is believed accurate as of 28/5/14 As this may change, you must check the up to date position in good time before departure. If you change the name on your passport between booking a holiday and travelling, you should contact us to have the change made to any travel documents in plenty of time, there may be administration charges for this. If you are not a citizen of an E.U. country or hold a non-British passport, you must check passport and visa requirements with the embassy or consulate of the country (or countries) to or through which you are intending to travel.

If failure to have any necessary travel or other documents or to otherwise comply with applicable entry requirements results in fines, surcharges or other financial penalty being imposed on us or costs or expenses being incurred by us, you will be responsible for reimbursing us accordingly. No refund will be due to you should you be denied entry to any country you are travelling to or through and you will be responsible for meeting all resulting costs and expenses. For further advice, please see pre-trip information.

8) HEALTH & SAFETY

It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. As at 28/5/14 we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays we feature. For holidays in the EU/EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from www.ehic.org.uk. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please therefore check with a doctor or travel clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.

Please ensure that your passport has your next of kin details so that we can make arrangements for them to be contacted in an emergency. Please note that all costs incurred by us in providing any assistance in the event of an emergency including payment for any transport and phone calls must be reimbursed to us. 

9) BEHAVIOUR OF THE CLIENT

You must behave in an orderly fashion, not disrupt the enjoyment of others or prejudice our reputation with our suppliers. The holiday of any client in breach of this clause shall be terminated forthwith and we shall have no further contractual or other obligations towards that person including the provision of return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

You are liable for all damage and losses caused by your actions or those of any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us (together with your own and the other party’s full legal costs) as a result of your actions. You must make sure you have sufficient appropriate insurance in place to cover such damage, loss and claims.

10) LUGGAGE & PERSONAL POSSESSIONS

These remain at all times your responsibility. For your own peace of mind, we strongly recommend that valuables are left at home in a secure place and that if you bring valuables with you, you deposit them at the hotel safe or (where it exists) in the room safe. In any case you should check the terms of your travel insurance policy and ensure you have appropriate cover for all possessions. 

11) LIABILITY

(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of us, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. 

Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2)We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or  possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from  the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which are unforeseeable or unavoidable or ‘force majeure’ as defined above.

(3) We cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities that your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure/on our website as forming part of your holiday arrangements and we have not agreed to arrange them as part of our contract and any excursion you purchase during your holiday. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and applicable standards of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint were provided in compliance with applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature that might lead a reasonable holidaymaker to refuse to take the holiday in question. Please note, our obligation is to exercise reasonable skill and care as referred to above. We do not make any representation or commitment that all services will comply with applicable local laws and standards and failure to comply does not automatically mean we have not exercised reasonable skill and care.

(5) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail  carrier to which any international convention or EU regulation applies, our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out below.  The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the applicable international convention or regulation (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, EC Regulation 392/2009 and the Athens convention for international travel by sea and COTIF, the Convention on International Travel by Rail).

Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money that you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.

(6) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by us or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any expenses, losses or other claims that relate to any business (including self employed loss of earnings).

12) DATA PROTECTION           

We are a data controller for the purposes of the Data Protection Act 1998. We process your personal data in accordance with our data protection privacy policy which can be found on our website and which you should read before giving us your personal data. A copy of this can also be provided on request.

13) SPECIAL REQUESTS 

All special requests must be advised to us in writing at the time of booking. We will check any reasonable request with the relevant supplier and if we receive confirmation of this from the supplier, will confirm it to you. Unless and until specifically confirmed by us in writing, all special requests are subject to availability.

14) COMPLAINTS AND ARBITRATION

It is very important to us that you have a good holiday, as we passionately believe that holidays are important. If you are in any way dissatisfied with any aspect of your holiday, it is essential that you notify the Tour Manager or us direct (there is a 24hr emergency number) or any relevant supplier at the time on tour. This is so that you can give our suppliers and us the opportunity, where possible, to resolve any problems on the spot before they can spoil your holiday. No complaint can be accepted where such efforts on your part were not made.

If you are ill/injured whilst on holiday you must in addition to reporting your illness to your Tour Manager, consult a local doctor and also your GP on return to the UK. Should you wish to make a claim against us as a result of that illness/injury, you must provide us with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both these doctors.

For all complaints, if you think that you are entitled to compensation from us, you must write to us outlining the nature of the complaint within 60 days of the end of the tour. Failure to follow the above complaints procedure in all respects may reduce or extinguish any rights that you may have to make a claim against any relevant supplier or us.

Disputes arising out of, or in connection with your booking which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA and administered independently. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your application for arbitration and other required documents must be received by ABTA within 18 months of your return from the holiday. Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this. Where we act as agent, please bear in mind that your contract is with the supplier of the arrangements concerned. Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. 

Alternatively, disputes  can be settled amicably under the AITO Independent Dispute Settlement Scheme. This is a special scheme devised by AITO and administered by neutral mediators. It operates at a reasonable cost, without the need to travel, with the mediator getting on the phone to talk to the parties concerned. The decision is binding and will normally be given within 28 days. Details are available from us on request.

15) FINANCIAL SECURITY AND ABTA MEMBERSHIP

We provide full financial protection for our package holidays, by way of our Air Travel Organiser’s Licence number 2543. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 

We are a member of ABTA (ABTA number Y5806). If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if your arrangements include return travel to the UK (other than flights) you are returned to the UK in the event that your holiday cannot be provided as a result of our insolvency.  Please go to www.abta.com for a copy of the guide to ABTA’s scheme of Financial Protection.

ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint (see clause 13), contact ABTA at 30 Park Street, London, SE1 9EQ or see www.abta.com

16) FLIGHTS

Final instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 8-10 days before departure. You must accordingly check your tickets or e-tickets very carefully immediately on receipt to ensure you have the correct travel times. It is possible that travel times may be changed even after tickets have been despatched. We will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm. We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.  

If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 4 “Alteration and cancellation by us” will apply.  We are not always in a position at the time of booking to confirm the flight timings, which will be used in connection with your flight. Any flight or other timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation.

17) FOREIGN OFFICE ADVICE

The Foreign and Commonwealth Office publishes regularly updated travel information on its websitewww.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure.

18) BROCHURE / WEBSITE / ADVERTISING material accuracy

The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change.  You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

These booking conditions have been prepared by MB Law for the exclusive use of Arblaster & Clarke Wine Tours Ltd. Any reproduction by other organisations either in part or in full or in paraphrase is expressly forbidden. Copyright Arblaster & Clarke Wine Tours and MB Law.

Company registration no. 2966601                                                                           Updated: June 2014

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